Founded in 1996 as a provider of software quality assurance services Outsource Testing, Inc. has matured to meet the demand of our clients and today’s challenging technology landscape. Over the years our firm has been responsible for testing some of the most critical software, websites, and mobile apps. We have worked with many large brands in a variety of disciplines to produce software and systems which help businesses thrive. Our experience throughout the software development lifecycle (SDLC) from writing requirements to development, implementation, and maintenance services gives our clients the leverage they need to keep their businesses moving forward. Our success comes from direct experience instituting best practices, proactively mitigating risk while ensuring that systems are fit for the intended purpose and are regulatory compliant.
Our Technical Support Help Desk allows clients to provide quality experiences long after implementation. Our onshore technical support team has completed more than a million cases while maintaining first-time resolution rates above 98% with CSAT scores exceeding 9.0 out of 10. With more than 20 years of experience providing onshore help desk services our team enhances service levels, increases the customer experience while achieving low operations costs.